Shipping, Returns & Refunds Policy
Last Updated: October 2026
Thank you for shopping with aura mat™ / Ayurveda Textiles, LLC.
Our products include handcrafted and traditionally produced textiles, and slight variations may naturally occur. Please review the following shipping, return, refund, and order policies before completing your purchase.
Shipping & Order Processing
Orders are processed and shipped as promptly as possible. Processing times may vary depending on the product, inventory availability, order volume, holidays, and destination.
Once an order has shipped, tracking information will be provided when available.
Shipping charges are calculated during checkout based on the products ordered, shipping destination, and available shipping method.
Delivery estimates provided by aura mat™, the carrier, or at checkout are estimates and are not guaranteed delivery dates. Carrier delays, weather, customs processing, and other circumstances outside our control may affect delivery.
Please verify your shipping address before completing your order. Customers are responsible for providing a complete and accurate delivery address.
Domestic Shipping
Shipping charges for orders within the United States are displayed or calculated at checkout.
Shipping charges are separate from the purchase price unless a particular promotion expressly states that shipping is included.
Once an order has been transferred to the shipping carrier, delivery time is subject to the carrier’s service and operating conditions.
International Shipping
International shipping availability and rates may vary by destination.
International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country, unless expressly stated otherwise at checkout.
These charges are not included in the product price or shipping charge collected by aura mat™ unless specifically indicated.
Customs processing may delay delivery. aura mat™ / Ayurveda Textiles, LLC does not control customs processing times or charges imposed by foreign governments, customs authorities, or carriers.
If an international shipment is refused or returned because duties, taxes, customs charges, or other import fees were not paid, any refund for an otherwise eligible return will be reduced by shipping, return shipping, customs, brokerage, or other charges incurred in recovering the shipment.
Tracking & Delivery
When tracking is available, customers will receive tracking information after the order ships.
Customers are responsible for monitoring the shipment and providing a secure location for delivery.
If tracking indicates that an order has been delivered but you cannot locate it, please first check the delivery area, household members, neighbors where appropriate, and the shipping carrier.
Please contact us promptly if additional assistance is needed.
Lost or Delayed Shipments
If an order appears to be lost or significantly delayed in transit, please contact us at expand@auramat.com with your order number.
We will assist with available carrier inquiries or claims when appropriate.
A carrier delay alone does not automatically qualify an order for a refund while the shipment remains in transit.
If a shipment is confirmed lost, we will work with the customer to determine the appropriate replacement or refund.
Damaged, Defective or Incorrect Orders
Please inspect your order promptly after delivery.
If you receive an item that is damaged, defective, or different from the product you ordered, please contact us at expand@auramat.com with:
- Your name and order number;
- A description of the problem; and
- Clear photographs showing the product, packaging, and damage or error where applicable.
Please retain the product and original packaging until we provide instructions.
If we determine that the item arrived damaged, is defective, or was incorrectly fulfilled by us, we will provide appropriate instructions for replacement, return, or refund.
When a return is required because of an eligible defect, shipping damage, or our fulfillment error, aura mat™ will cover the applicable return shipping cost.
Handcrafted Product Variations
Many aura mat™ products are made using natural materials, botanical preparations, traditional dyeing processes, and handloom weaving.
As a result, minor variations in color, weave, texture, dimensions, botanical coloration, pattern, or other characteristics may occur from one handcrafted product to another.
These natural variations are part of the handcrafted nature of the product and are not ordinarily considered defects.
Returns
We accept eligible returns when a return request is made within 14 calendar days after delivery.
To qualify for a return, the product must be:
- Unused;
- Unwashed;
- Unaltered;
- Undamaged after delivery;
- In its original condition;
- In its original packaging where reasonably applicable; and
- Accompanied by proof of purchase.
Products that have been used, practiced on, washed, altered, stained, damaged after delivery, or otherwise show signs of use are not eligible for return.
Return Authorization
Please do not send a product back without contacting us first.
To request a return, email:
Please include your name, order number, product being returned, and reason for the return.
We will provide return instructions if the item is eligible.
Unauthorized returns may be refused or returned to the sender.
Return Shipping
For standard returns, the customer is responsible for all return shipping costs.
We strongly recommend using a trackable shipping service and retaining your shipping receipt and tracking information until your return has been completed.
aura mat™ / Ayurveda Textiles, LLC is not responsible for a return shipment that is lost, misdirected, or damaged while being returned by the customer or customer’s carrier.
If the return results from an eligible defect, shipping damage, or an error by aura mat™, we will provide instructions regarding return shipping.
Original Shipping Charges
Original shipping and delivery charges are non-refundable.
A refund for an eligible returned product applies to the amount paid for the eligible merchandise and does not include the original shipping charge, except when required by applicable law or when we determine that the return resulted from our error.
Refund Processing
Once an authorized return is delivered to us, it will be inspected to confirm that it meets the return requirements.
If approved, the refund will be processed to the original method of payment within 14 days after we receive and approve the returned merchandise.
After we issue a refund, your bank, credit-card company, payment processor, or financial institution may require additional time to post the credit to your account. Processing times imposed by your financial institution are outside our control.
We will notify you if a returned product does not qualify for a refund.
Exchanges
If you purchased the wrong aura mat™ or would like another eligible product, please contact us within the return period.
Any product being exchanged must meet the same unused and original-condition requirements described above.
Unless the exchange is required because of our error or an eligible product defect, the customer is responsible for the cost of returning the original product and shipping the replacement product.
Availability of replacement products is not guaranteed.
Sale & Promotional Items
Products purchased at a sale or promotional price remain subject to this Shipping, Returns & Refunds Policy unless the product is specifically identified as “Final Sale” at the time of purchase.
An item being discounted from its regular price does not, by itself, make the product Final Sale.
Products expressly identified as Final Sale are not eligible for return or refund except in cases involving an eligible defect, shipping damage, incorrect fulfillment, or where otherwise required by applicable law.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible at expand@auramat.com.
We will make reasonable efforts to accommodate the request, but orders cannot be changed or canceled once they have been processed for shipment or shipped.
If an order has already shipped, the standard return requirements apply.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate shipping information when placing an order.
If an order is returned to us because the customer provided an incorrect or incomplete address, refused delivery, failed to collect the shipment, or otherwise caused the shipment to be returned, the customer may be responsible for the original shipping charge, return shipping charge, and any additional shipping charges required to resend the order.
We will contact the customer when possible after a returned shipment is received.
Refused Packages
Refusing delivery does not automatically constitute an approved return.
Customers wishing to return an order should contact us for authorization rather than refusing delivery.
Shipping, return shipping, customs, brokerage, or other costs resulting from a refused shipment may be deducted from any refund for which the merchandise would otherwise qualify, to the extent permitted by applicable law.
Gifts
If an eligible product was purchased as a gift, the return remains subject to the same return requirements.
Refunds ordinarily will be issued to the original payment method used to make the purchase.
Please contact us if you have questions regarding a gift return.
Non-Returnable Items
Unless required otherwise by applicable law, the following are not eligible for standard return:
- Products that have been used or practiced on;
- Washed products;
- Products altered or modified after delivery;
- Products damaged after delivery;
- Products returned outside the applicable return period;
- Products returned without required authorization;
- Items specifically identified as Final Sale; and
- Gift cards.
This does not limit remedies that may apply to an eligible damaged, defective, or incorrectly fulfilled product.
Promotions & Discount Codes
Promotional codes and discounts have no cash value and cannot be redeemed for cash.
Unless otherwise stated in the promotion, discounts apply only during the promotional period and cannot be retroactively applied to previous purchases.
If an eligible product purchased using a discount is returned, the refund will be based on the actual amount paid for the returned merchandise, excluding non-refundable shipping charges.
Contact Us
For questions concerning shipping, delivery, returns, exchanges, damaged products, or refunds, please contact:
Ayurveda Textiles, LLC
aura mat™
Email: expand@auramat.com
Please include your name and order number so we can assist you efficiently.
Just Be Love, Believe And Breathe.